Job Description

The Account Director will independently manage medical communications programmes from strategic concept, through to implementation, ensuring appropriate allocation of tasks between team members and providing updates to the Associate Director/Director as required. The Account Director will have strong financial management skills and is responsible for forecasting, budgeting and reconciling of projects. Together with senior colleagues, the Account Director should also be competent in business development, including supporting proposals, new business pitches and developing organic growth plans.
The Account Director will contribute to the management of the division, being part of the divisional Leadership Team, and may have one or more direct reports.

Key Responsibilities

• Lead on day-to-day account management, team oversight and client counsel, taking responsibility for communicating programme aims and updates to all key stakeholders
• Oversee client account teams and help lead the development of strategic plans with Associate Director/Director
• Create effective partnerships with clients, internal teams and external vendors
• Take responsibility for quality control of team’s work and provide constructive feedback when required
• Oversee or lead planning and prioritizing the team’s work to ensure completion according to client requirements and deadlines
• Demonstrate coaching skills and take every opportunity to provide guidance and support to all members of the team
• Make recommendations to the Associate Director/Director regarding best practice and potential for organic growth
• Lead annual client feedback reviews with the Associate Director/Director to ensure outstanding client service is delivered
• Develop and leverage a deep understanding of behavioral science to effectively use 90TEN’s suite of proprietary tools to drive effective behavior change
• Continue to develop a deep understanding and knowledge of the market in which clients operate, and proactively share knowledge with colleagues
• Commercial and financial management
• Create or oversee client account finances, including developing budgets, proposals and reconciliations
• Provide accurate forecasts on the account to enable resource planning and help to ensure that programmes are delivered on target
• Demonstrate a commercial mindset and actively seek opportunities for additional projects with clients in order to meet organic growth targets
• Oversee or lead year-end and project reconciliations and work closely with accounts team
• Teamwork and team leadership
• Lead team meetings and share client and company information to keep team informed and engaged
• Ensure team are effectively and appropriately resourced. Act proactively when required to re-balance workloads
• Maintain regular communication with junior team members, ensuring the team operates in the most effective and efficient way to meet client needs
• Work closely with specialist service teams including the team, business development team and Creative Labs (digital and design)
• Complete performance reviews, objective setting and career and development planning for direct reports
• Coach, mentor and motivate junior team members, ensure objectives are met and individuals have clear career plans
• Deliver on plans and actions developed by the Leadership Team and the Senior Management Team
• Help drive new business development and play an active role in new business pitches and proposals
• Proactively contribute to the development and updating of case studies and other credentialing materials
• Encourage team to contribute to, and participate in, new business activity including research, brainstorms, making client contact and presenting, as appropriate
• Provide suggestions to Associate Directors/Directors for opportunities to grow and expand our work with existing and new clients
• Explore opportunities with former clients and contacts
• Encourage team to complete all administration and reporting internally and in line with client requirements including completing timesheets
• Maintain up-to-date knowledge and capability in all main software packages including Microsoft Office

What’s in it for you?

• Excellent career growth and mentorship
• Learning and development opportunities
• Flexible working arrangements that facilitate a strong work-life balance
• Competitive compensation package with annual performance and salary reviews
• Medical, dental, and vision coverage from your first day
• Share ownership program

Required Knowledge, Skills, and Abilities

• Good communication skills (written, presenting, verbal)
• Accurate spelling, and good grammar
• Able to follow instructions accurately