Job Description

You are acting as the key engagement point into Group IS on a day-to-day basis. You will understand all services provided into our Finance area and will assure continuous improvement as well as service performance reporting. So, we gain a good understanding of the effectiveness we are providing. Is accountable to establish a roadmap-based engagement process with the respective stakeholders, forms a roadmap with a 12-month view into the future.

ACCOUNTABILITIES

• We need to ensure that our service obligations are understood, agreed and met & hold regular service reviews with all key stakeholders.
• Identify and drive optimizations of GIS service delivery (Service Improvement Plans)
• Have a 12-month rolling roadmap in place, fully prioritized and transparent communicated to all involved and interested.
• Set priorities in GIS for Finance, have full visibility of all demand

Required Knowledge, Skills, and Abilities

• Good knowledge and understanding of Finance and their priorities and challenges
• Is an influencer/challenger and advocate of GIS services and services delivery capabilities into Finance.
• Can build and manage relationships, can manage and negotiate conflict
• Commercially driven, understands the market & challenges CC acts in a Solution oriented, structured and organized
• Demonstrable experience in a service management or similar role