Job Description

I’m looking for a Business Manager to join a well-established and sought-after Financial Services company in Hitchin. You will be ensuring a smooth run of the business including support for the Chairman and provision of direct business support for key partners within the business
Key responsibilities

• You will be managing systems and processes across all business including the family office to create operational synergies
• Lead and manage the Adviser Support Team
• Compliance (regulatory function)
• Direct support to key advisers, pod leaders and the Chairman
• Oversight of business development
• Establish and manage effective systems, processes and procedures and collaborate with the wider business to ensure continuous improvement
• Oversee and contribute to the creation of technical operational procedures and templates
• Be fully conversant with the business’s systems and structures. Work with Head Office teams to develop new business procedures
• Manage training, performance and development of advisers and Advisor Support team. Ensure consistency across the businesses including documenting 121 meetings, reviews and objective setting to support development.
• Work with the team to develop necessary skills training for all advisers
• Oversee the provision of HR management including recruitment, induction, roles and responsibilities reviews and updates
• Oversee the provision of business development
• Benchmark outsourcing costs ensuring value for money
• Provide overall management support to the Chairman where necessary
• Manage system migrations appropriately with a plan and controls in place.
• Review Quality Framework best practice and make recommendations
• Perform end to end client outcome reviews and make suggestions on how to improve
• Develop existing relationships within the Administration Centre

Benefits:

• Bonus up to 10% annually
• Pension matched up to 5%
• 25 days holiday plus bank holiday and an additional day off for your birthday and Christmas shut down paid
• Free snacks and drinks daily
• Progression and development

Required Knowledge, Skills, and Abilities

• Proven people management experience
• Excellent planning/organizing skills with the ability to balance competing priorities
• Intermediate/advanced computer skills with knowledge of Microsoft packages
• Perform root cause analysis on all errors to ensure prevention and track actions to completion
• Optimize client experience by reducing errors, rework and delays
• Ability to build strong relationships by demonstrating patience and delivering on promises
• Ability to multi-task and work to deadlines, ensuring quality and attention to detail is never compromised
• Act as a role model always ensuring actions are consistent with the culture of the business
• Show a resilient attitude and the ability to work under pressure
• Possess excellent communication skills, internally and externally
• Be open to change with a creative approach to problem solving
• Delivering business results.
• Teamwork – promotes cooperation and commitment within a team to achieve goals and deliverables.
• Making change work – responds positively to change, embracing and using new practices to accomplish goals and solve problems.
• Developing self and others – demonstrates an ongoing commitment to learning and self-development.
• Planning and organizing – manages own time, priorities, and resources to achieve goals.