Maximize the collection of outstanding monies by role modelling, driving energy and commitment with the Customer Accounts Assistants to achieve recovery targets.
Communicate effectively, with customers and colleagues, responding to their needs.
Conduct arrears conversations with customers to secure the collection of overdue monies
Execute key property accounts processes such as Payment Process and Bank Transfer Refunds
Required Knowledge, Skills, and Abilities
Experience in a finance based customer service role
Proven track record in delivering strong results against arrears/debt targets
Experience of developing and maintaining relationships with clients
Intermediate skills in the use of business operating systems including Microsoft Office
Good organizational approach to work
An analytical mind together with good attention for detail.