Job Description

An Account Director is a Senior member of the Client Services Management team responsible for the direction and execution of the client plan in key account(s). They understand their client and are able to articulate the client's request and ensure the team provide high quality outputs leading to account stability and growth. They are responsible for the financial management of the account(s) and delivering against revenue targets.
You are responsible for the delivery of projects for our clients. The Account Management team work with available in-house expertise such as our creative team but also with third-party suppliers, and provide appropriate direction, ensuring projects exceed client expectations and are delivered to budget.
An Account Director is responsible for:

• Providing insights to inform and contribute to the development of the client strategic plan as well as leading understanding throughout their team
• Building effective internal partnerships with other capabilities to successfully deliver the account plan (medical, project management, creative, strategy, etc)
• Execution of the client account plan
• Account team management and performance
• Financial management and forecast accuracy at account(s) level
• Building and maintaining positive and enduring client relationships across multiple levels
• Being a client business partner and maintaining a comprehensive understanding of client business
• Account performance, recovery and delivering against revenue targets
• Representing the client internally
• Developing strong working relationships with our clients, being an established point of contact and being recognized as a strategic partner
• Managing and helping deliver multiple projects, leading teams where appropriate, including after project review meetings highlighting excellence and areas of improvement
• Mentoring team members to enable personal development
• Empowering the team, ensuring things are done well and consistently
• Highlighting key issues and resolving them quickly
• Building broad networks, developing pitches and contributing to incremental business
• Building innovative programmes and content
• Establishing optimal ways of working
• Setting standards for the team
• Ensuring that we exceed all clients’ expectations

BENEFITS

• Private family healthcare and dental cover
• Family friendly policies
• Contributory pension of up to 5% of basic salary Lucid contribution
• 4 x basic salary life assurance cover
• 25 days' holiday plus bank holidays, plus 3 Christmas closure days, and a celebration day of your choice
• Flexible holiday buy and sell scheme
• Cycle to work scheme
• Discretionary bonus
• Flexible working
• Employee discount platform with offers at 900+ retailers
• Season ticket loans

Required Knowledge, Skills, and Abilities

• Experience within a senior account management, partnership focused role
• Experienced in coaching, mentoring or managing others
• Experience working in a past paced environment
• Experience in building strong client partnerships
• Experience problem solving and providing solutions
• Experience within the medcomms/healthcare industry
• Experience in creating innovative strategic programs for clients
• Life Science degree
• Demonstrable experience delivering excellent projects for clients, on time and on budget
• Experience in delivering presentations and leading client pitches