Job Description

You will have primary responsibility for the strategic development and direction of a portfolio of accounts. Viewed as a senior member of the team, the role will also be starting to take on a leadership role within the wider Client Services department and may have responsibility for directing and developing a small team.

Responsible for defining and owning the strategy for the client. Responsible for managing the client within the SOW and running client health checks, service reviews and contributing to Quarterly Business Reviews (QBR’s). Partners with the project management team to ensure successful delivery of projects within time, budget and scope. Influences the client with regards to their marketing strategy and leads client meetings to drive client agenda. Accountable for client deliverables. Is a driver for creative excellence. Responsible for identifying opportunities to grow accounts through cross sell / up sell.

Works with project team and client to agree budget, scope and timeline. Responsible for revenue forecasting and delivery. Ensures the project management team deliver timely financial reports. Will have oversight of purchase orders, invoice approvals and reconciliation. Ensures that the team effectively manages the finance reporting /trackers both for fee and out of pocket costs. Ensures regular and timely timesheet submission and approval for billing.

Owns the overarching relationship with the client. Ensures stakeholder management at all levels. Proactively handles smaller issues and escalates as appropriate.

Leads continuous improvement initiatives as projects progress and conducts post project completion reviews to identify areas for continual improvement. Able to identify continuous improvement opportunities through evidence-based decisions.

Is the leader of direct team (people management) and leads virtual team of those responsible for client deliverables outside of the immediate function.

Communicates internally / externally in a timely, clear and concise manner. Is comfortable having difficult conversations within internal teams. Facilitates open and transparent communication, supporting the team as needed.

Required Knowledge, Skills, and Abilities