Job Description

We have a great opportunity for an experienced Programme Manager to join the Customer Research team. Customer feedback is an essential component in ensuring we deliver good outcomes for our customers and continue to drive a customer centric culture at company. This is an expanding area and so will require the successful candidate to be adaptable to the needs of the business as we continue to evolve.

The difference you’ll make.

• Acting as Project Manager to implement new Customer Research Surveys and Customer Experience programmes across both Digital and Non-Digital channels
• Managing projects tactically with a quick turnaround surveys self-service tools
• Managing projects qualitative & quantitative ad hoc research projects
• Leading development/ongoing management of team processes to optimize efficiencies
• Leading roadmap development, prioritization of activity and resourcing planning
• Managing internal third-party relationship management (TPRM) Procurement and Operational Risk processes on behalf of the team

Required Knowledge, Skills, and Abilities

• Good ability to scope, plan, develop, manage and implement projects ensuring objectives are met through the various stages of the project lifecycle using both waterfall and Agile methodologies to ensure traction is maintained and delivery achieved.
• Experience of managing Customer Research projects through a variety of Qualitative and Quantitative methodologies
• Experience of working with CX tools and platforms
• Good ability to engage & influence project stakeholders in relation to project delivery and achievement of objectives.
• Advanced ability to manage ad hoc project related requests in a timely and efficient manner
• Good level knowledge of MS Office Suite including PowerPoint