Job Description

Operations are responsible for the in-home and in-business needs of our customers ensuring that we are there when our customers need us whether it’s to install or service a boiler / central heating system, fit a meter, fix electrical appliances, or unblock a drain.

This key role is primarily focused on supporting and partnering the teams responsible for the operation of the Field engineer population. This will involve close working across the team to make sure the financial impacts of changes in drivers are understood as well as ensuring the right reporting and measures are in place. It is an exciting opportunity to work closely with an operational area of the business to create value through good decision making, and commercial understanding of the business drivers. The successful candidate must be able to challenge thinking and work through financial consequences of new ideas. As a result, the role holder will work closely with both the business and teams across Finance.

Accountabilities:

• Develop strong relationships with key stakeholders in the business and Finance Operations
• Develop deep understanding of key drivers and risks and opportunities
• Support the wider finance team and business by providing robust, insight and analysis to drive improvements in financial performance
• Provide regular key stakeholder briefings
• Liaison with colleagues in HR to understand and support the recruitment strategy
• Provide support for trade union requirements as required, e.g. pay negotiations
• Support Transformation activities through design and delivery of changes to forecasting/reporting methodologies, to drive greater understanding, efficiency and standardization
• Act as part of the first line of defense in the identification and management of risks
• Understand and help shape the business strategy and own its translation into financial impacts
• Regularly review and report performance against Group Annual Plan & latest forecast, working with the business to analyze financial and operational (value driver) variances and recommend corrective action
• Work with FP&A team to deliver an accurate, efficient and transparent plan/forecast which meets finance and business stakeholder requirements
• Translate financial business performance into clear reporting content (for inclusion in MBRs and FPRs etc.).
• Support and influence decisions, empowering the business to self-serve appropriate data to inform decisions independently
• Carry out non-standard / bespoke analysis to support business decision making
• Identify performance improvement interventions and design means of implementing associated changes.
• Facilitate relevant parts of the business to implement changes
• Support the senior management in reviewing investments, and changes to reward schemes

Required Knowledge, Skills, and Abilities

• ACA/ACCA/CIMA Accounting qualification and relevant PQE
• Communication of analysis and insight across the business
• Finance/Business Partnering Experience
• Excellent commercial acumen and a strategic thinking, able to support the business in making critical decisions
• Strong communication, capable of building trust and influencing decision making when needed
• Experience in providing operational support to a labor force driven business/department would be an advantage, but not essential