Job Description

This role is responsible for managing a portfolio of existing customers with a view of growing the fleet and increasing profitability across the account base over the telephone and via email. The successful candidate will have a proven telesales track record in business to business sales, ideally within the car industry or contract hire sector. 

Role Specific

• Act as the first point of contact for designated customers: take inbound sales enquiries, queries and requests from designated customers
• Ensure customer data and fleet information is kept up to date and relevant when information is obtained from a customer
• Initiate and complete sales cycles to ensure successful development of customers, following the sales process
• Provide advice to customers on products and also provide pro-active advice on vehicle requirements.
• Ensure all individual and departmental sales targets are achieved.
• To contribute to the overall success of the LeasePlan team by both personal performance and team spirit.
• Have a thorough knowledge and understanding of vehicles
• Have a thorough knowledge and understanding of our products and services
• Negotiate best pricing terms with customers
• Obtain full and sufficient information from customers to enable activities to be completed successfully on behalf of customers
• Ensure customer requests are dealt with promptly and accurately (by passing on to the correct and relevant team) and ensuring that requests are completed to the customers’ satisfaction
• Manage customers and associated work on behalf of absent colleagues
• Work closely with Service Delivery teams to deliver the goal of total customer service
• Assess and develop each contact with the customer as an opportunity for selling
• Maximize selling opportunity with designated customers, by identifying customer requirements and matching LeasePlan products and services
• Provide excellent customer service to customers
• To identify and evaluate risks within the department/function (including errors, fraud and inappropriate procedures) and take appropriate measures to manage these.
• To ensure sufficient business controls are in place to minimize exposure to risk – to include system access controls.
• Escalate service and process issues to line management
• Be involved with any ad hoc projects as may be required

Required Knowledge, Skills, and Abilities

• Be inspirational. Act as a role model for LeasePlan’s sales people endorsing the LeasePlan sales process.
• Display a positive attitude at all times
• Able to communicate, negotiate and present at a senior level with an ability to empathize with the target audience using telephone and face to face skills.
• Must be a good active listener with the intuition to recognize and act on potential buying signals and sales opportunities.
• Customer driven with a proven ability to build long-term relationships and provide creative and innovative solutions to a wide variety of customers.
• High level of commercial and financial awareness with an ability to recognize opportunities for profitable business.
• Excellent time management skills. Well organized with the ability to plan and manage own workload.
• The ability to take ownership of issues and confidently delegate non- sales related tasks.
• A keen interest in vehicles is a prerequisite.
• Good PC and technical skills with a good working knowledge of the Microsoft suite of products (Word, Excel, PowerPoint).
• Must demonstrate and be committed to corporate values and act as an ambassador of the company.
• Must demonstrate high levels of integrity and adopt a professional approach in all customer interactions – should be seen as direct, open and honest in all dealings.
• High Achievement drive with a proven ability to deliver results.
• Must enjoy being part of and actively participating in a team environment.
• Fluent in business English language - written and verbal
• Experience of actively participating in a team environment, whilst demonstrating the capability to work independently.