Job Description

Our client is currently looking for Administrators for their centralised unit , supporting the Branch Network.

Role Purpose

• To provide an effective, efficient and professional administration service to the residential sales listing process for estate agency branchesacross the UK
• Achieve operational excellence in all aspects of the role, processes and procedures undertaken.
• Support colleagues to ensure admin tasks are completed.
• Develop and maintain excellent staff relationship with colleagues i.e. Sales Managers/Valuation Managers and present a professional image at all times.
• To take responsibility for the resolution of customer enquiries and complaints (Customers in the Admin Unit are the Branch Managers/Valuation Mangers or Sales Staff within the network offices)
• Support colleagues within the department and offer on-going support to customers in the front-offices

Main Accountabilities

• Ensure full compliance with relevant legislation as part of the listing process (including Anti-Money Laundering and Consumer Protection Regulations) and remain aware of any changes to regulations and company procedures
• Confirm that all listings meet company guidelines before going on-market, making sure that all properties are to a high-quality and representative of our brand values
• Ordering marketing bundles and EPCs in a professional and timely manner to ensure a quick-turnaround from instruction to on market
• Monitor listings that are awaiting key documents to ensure that all deadlines are met and the business remains compliant with legislation
• Through efficient and effective teamwork, ensure Admin requirements are processed and completed within prescribed timescales
• Support team members
• Ensure all customer expectations are met. A customer in the Admin unit is the Branch/Valuation Manager or members of the sales staff within the network
• Ensure Company policies are adhered to at all times

Technical Skills/Competencies

• Microsoft Office
• Outlook
• Consumer Protection Regulations
• Anti Money Laundering Legislation
• Communication
• Adaptability, flexibility & resilience
• Internal customer service

Knowledge and Expertise

• Good standard of education
• High level of literacy and experience of IT packages (minimum 'C’ Grade in GCSE English)
• Previous customer service or administration experience

Required Knowledge, Skills, and Abilities