Job Description

This role is for maternity cover. The Accounts/Sales Administrator will work as part of a small team for a busy local Roller Shutter company responsible for raising invoices, taking card payments, chasing quotes, chasing payments, negotiating sales, updating of customer statements and payments and sales records.

Responsibilities

· Management of a portfolio of customer accounts and ensuring customer database is up to date with contact details.

· Pro-active following up of customer quotes and customer negotiation to generate work.

· Ensuring that all jobs done have an associated invoice created – carrying audit and quality checking to ensure none are missed or incorrect.

· Producing high quality, accurate invoices with attention to details such as dates and times matching to job sheets, calculating invoice costs, and including customer purchase orders.

· To liaise with clients via their preferred method – such as uploading job sheets, timesheet information, quotes and invoices to a web portal, responding and complying to SLAs, or via email.

· Proactive chasing of overdue payment of invoices.

· Answering accounts telephone queries and taking card payments.

· Daily updating of customer payments.

· Creation and emailing of monthly customer statements.

· Dealing proactively with customer queries, written and verbal.

· Creating Method Statements and Risk Assessments for customers when required.

· Producing management reports for the Director.

· Liaison with the Director and Service/Office manager in resolving any cost or account queries.

· Escalating account issues to RSS Director.

· Support the RSS Director, Technical Operations Manager and Service/Office Manager to carry out any other varied office duties as and when required.

Experience Required:

Essential

· GCSE’s or equivalent required

· 5 years’ experience in working in a busy office environment.

· 1 years’ experience in sales.

· Accounts experience.

· Customer Service experience.

Desirable

· Working in a busy office environment for a small company.

· Working in construction, manufacturing industry.

Required Knowledge, Skills, and Abilities

· Excellent sales and negotiation skills. · Excellent numerical accuracy and attention to detail. · Excellent communication skills, both written and verbal. · Able to work in a busy office and able to remain calm and professional and work well under pressure. · Strong attention to details in maintaining records. · Highly organised and excellent planning skills. · IT skills – good use of MS Office, SAGE Accounts, Web portals. · Able to work on own and take responsibility to complete tasks. · Problem-solving skills. · Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations and managing complaints. · Interest and enjoyment in working with people