Job Description

• Calculate the ground rent, service charge estimates and actual costs for leaseholders and tenants, and ensure the customers are notified within agreed timescales and in accordance with lease agreements and relevant legislation.
• Responsible for the construction, production and issuing of all financial statements pertaining to leaseholder charges, including both annual estimates and actuals and major works charges for Leasehold properties in the company portfolio, working with other departments to achieve this.
• Liaise with Repairs and Development Teams on any major work or new developments ensuring they are billed in accordance with lease agreements and relevant legislation.
• Providing service charge advice at design stage and provision of service charge budgets for new schemes.
• Manage service charge accounts and related invoices. Undertaking periodic review of transaction postings and comparing budget to actual costs. 
• Liaise with internal and external stakeholders on queries relating to services charges including assisting auditors on year-end service charge accounts and providing service charge and budget variation reports to key stakeholders.
• Resolve internal and external disputes or queries related to service charges (including estimates and actuals) in an efficient and appropriate manner.
• Contribute to investigations relating to the liability of leaseholders/freeholders to pay for services.
• Carry out new lease reviews to ensure all service charge costs are captured in the lease.
• Arrange and attend leaseholder service charge meetings.

Required Knowledge, Skills, and Abilities