Job Description

• Monitor and manage orders to the point of despatch making sure that SLA`s and customer expectations are met.
• You’ll work closely with Suppliers, Merchandise and Customer Service teams to make sure our customers are kept informed at all times with timely and accurate delivery information.
• You’ll work closely with Merchandise and external third party suppliers to make sure that stock and components are in the right place to be personalised.
• You’ll assign and answer customer escalations as speedily as possible.
• You’ll attend internal/external meetings and End of Season Reviews with Merchandising.
• You’ll effectively and efficiently resolve any order transmission issues.
• You’ll manage price differences and remittance queries for internal and external customers.

• What’s in it for you?

• Hybrid working
• 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Company pension with up to 8% contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Onsite café with subsidised rates and local restaurant discounts!
• Life Assurance and Private Medical Insurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

Required Knowledge, Skills, and Abilities