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  • United Kingdom - Manchester -
1 year ago
£ 19 Per year
Job Description
  • Monitor and manage orders to the point of despatch making sure that SLA`s and customer expectations are met.
  • You’ll work closely with Suppliers, Merchandise and Customer Service teams to make sure our customers are kept informed at all times with timely and accurate delivery information.
  • You’ll work closely with Merchandise and external third party suppliers to make sure that stock and components are in the right place to be personalised.
  • You’ll assign and answer customer escalations as speedily as possible.
  • You’ll attend internal/external meetings and End of Season Reviews with Merchandising.
  • You’ll effectively and efficiently resolve any order transmission issues.
  • You’ll manage price differences and remittance queries for internal and external customers.
  • What’s in it for you?

  • Hybrid working
  • 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
  • Annual bonus scheme
  • Enhanced maternity and adoption leave
  • Company pension with up to 8% contribution
  • Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
  • A range of financial wellbeing support
  • Onsite café with subsidised rates and local restaurant discounts!
  • Life Assurance and Private Medical Insurance
  • Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

Required Knowledge, Skills, and Abilities

Reference no: 107950


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