Ensuring that all customer queries are dealt with.
Maintaining all customer standing data
Ensuring that customer invoices are raised for their monthly recurring services
Processing all authorized credits due to customers
Dispatching statements of accounts to customers on a regular basis
Chasing customers for amounts coming due soon as well as for overdue debts
Creation of an accurate and complete collection file
Dispatching all remittance advised to customers following receipt of funds
Ensuring ledgers are accurate by ensuring each days customer receipts per the bank statements are processed by the end of the day and matched correctly to invoices and credit notes on the system
Required Knowledge, Skills, and Abilities
Experience working in this function.
Previous experience of a using operating systems
Working in an environment where delivering financial information within tight timescales is a pre-requisite
Excellent organizational skills who is Results/ task orientated, with attention to detail and accuracy