Job Description

We’ll need you to build a good understanding of supply chain incidents, log the details on our systems, and figure out the right solutions.

What you’ll do

• respond to store supply chain queries in a timely manner – you’ll capture all the relevant information, investigate the issue and come up with the best solution
• accurately log all relevant details on our systems
• identify patterns and trends in the incident data to spot opportunities for improvement
• work closely with store colleagues, wider supply chain teams and suppliers to fix forecasting issues and answer availability queries
• develop a solid understanding of the complexities of a large supply chain operation

Required Knowledge, Skills, and Abilities

a solid background in a customer service environment, with excellent customer service skills phenomenal communication skills, with a talent for building positive relationships with partners across the business excellent organisational skills, with the ability to multi-task and manage conflicting priorities in a fast-paced environment a keen eye for detail and accuracy good IT skills, with the ability to quickly learn and adapt to new IT systems the availability to work flexible shifts and weekends