Digital upload of orders from file to our in-house dispatch system, identifying any anomalies, amending Tax destination codes, and correcting as/where necessary.
Raising sales Invoices and sending to various types of customers
Liaising with customers via email or telephone for any unpaid Auction orders, processing payments from the customers direct or via email.
Credit Control - chasing outstanding payments from customers, credit checking, liaising with debt collection agency.
Managing Refund requests from customer service, processing within timescales and budget
Working closely with the Finance Team assisting as and when required, full training will be provided.
Managing Accounts Receivable mailbox
Required Knowledge, Skills, and Abilities
Knowledge of MS Office
High degree of accuracy and attention to detail
Customer service orientation and negotiation skills
Data entry skills
Proven ability to calculate and manage accounting figures and financial records