Job Description

The post-holder will be expected to exercise initiative in a high profile and busy environment. The post-holder will need to demonstrate the ability to liaise effectively and confidently with people at all levels and recognize the importance of confidentiality and sensitive issues.
Education and Development

• To take responsibility for self-development in relation to job role.
• To participate in personal development, review every six months and collaboratively formulate personal development plan in accordance with individual and service needs.
• Undertake corporate mandatory training annually.
• Answering the telephone and dealing with enquiries in accordance with instruction, relaying any queries and messages.
• Receive and distribute post.
• Scanning of documents
• Data Entry into Trac, NHS Jobs and Microsoft packages
• To support the review of existing administrative processes and procedures, contributing ideas for development with the team implementing changes as agreed.
• To develop personal knowledge of relevant administrative and organizational policies and procedures.
• To process all forms of mail (including faxes and emails) opening, distributing and undertaking the necessary action as appropriate.

Customer Service/Communication

• To promote a customer led service and act as first point of contact for interdepartmental/departmental and external contacts.
• To deal with telephone, in person and electronic queries and where appropriate channel them to the relevant member of staff.
• To prepare and set up rooms for all daily activities, meetings and departmental events.
• To ensure HQ is kept in a presentable manner at all times, with resources available and relevant stock levels maintained.

Required Knowledge, Skills, and Abilities