Job Description

The successful individual will support the Global Centre Director in providing a highly professional level of efficient, client focussed and analytical support. This role is most suited to a proactive, ambitious and highly skilled individual used to working at senior level in a pressurised, fast-paced environment.

Key Responsibilities and Deliverables

Client Management
Key liaison point for clients, GCLT and Partners, taking full responsibility for queries/issues. Is able to assess and prioritise requests, whilst managing clients’ expectations.
Screens communications to maximise efficiency whilst providing exceptional client service. Demonstrating initiative to extract key information in order to action accordingly.
Carries out advanced internet and analytical research and analysis of data including costs.

Acts as a representative of the firm when the Global Centre Director is absent, fielding queries as appropriate.

Creates and maintains accurate data and metrics.
Detailed and proactive mailbox management, flagging urgent messages. Drafts and transcribes replies where necessary; ensures all requests are processed in an accurate and timely manner and escalated when necessary.
Extensive diary management using own initiative including proactively coordinating and arranging meetings ensuring all the necessary documentation and details required ahead of meetings are in place.

Ensures post meeting follow up occurs.

Operates an effective aide memoire system to ensure all deadlines are met.
Arranges travel effectively and efficiently for the Global Centre Director and for the wider Global Centre Leadership Team, where required. Plans for all contingencies and anticipates additional requirements.

Establishes and maintains an efficient, effective and up to date manual and electronic filing system and other administration systems with the ability to instantly store and retrieve key documents.
Prepares presentations and monthly reports for the Global Centre Director, and ad hoc project support for the wider Global Centre Leadership Team.

Transaction Support
Able to provide support to the wider Global Centre Leadership team, streamlining and distributing administrative tasks and managing resources in order to provide an effective and efficient service.
Ability to work on projects or work streams, driving forward and delivering to timescales.
Attend meetings / conference calls and take minutes in order to action follow up.
Works flexibly and outside core hours as and when the need arises, often at short notice.

Financial/Global Centre Management

Provides support to the Office Manager in the management of operational risk and business continuity planning.
Manages operational management information for the Global Centre.
Set up and ownership of governance framework of the Global Centre.
Oversees Global Centre-wide communications strategy, liaising with the internal communications team, where necessary.
Prepares and liaises with/co-ordinates appropriate Senior Management to deliver the Global Centre budget and financial management information, for approval by the Global Centre Director.
Manages Global Centre events, including conferences / visits from internal and external visitors and Town Halls.

Provides administrative support for Global Centre Networks including the Sports and Social Committee and Responsible Business Strategy, in particular with co-coordinating events, communications and other Centre supporting initiatives.
Manages the relationship, internal escalations and complaints with the external travel accounts, whilst managing the monthly invoices and conducting account reviews.
Provides support in producing centre wide Intranet Blog / Wiki updates.
Provides support to the Global Centre Director for the on-going promotion of the Global Centre brand internally and externally to clients.

Co-ordinates projects related to the ongoing development of the Global Centre services and integrated service delivery.

Required Knowledge, Skills, and Abilities

Excellent academic background and / or equivalent. Advanced technical skills. Previous EA experience. Excellent Microsoft Office skills in particular Outlook, PowerPoint, Word and Excel.