Job Description

We're now looking to recruit hardworking, articulate individuals to join our Customer Service Administration teams where you will play a key role in providing our award-winning service to our customers. For hard working individuals, there are excellent career development opportunities available.

We have big growth plans with multiple opportunities available across a variety of teams and inductions will take place for these roles fortnightly.

The purpose of the role is to provide customer support for customers across our award-winning product range.

Working in our Exchange Quay, Manchester office day to day responsibilities include processing customer requests, handling financial transactions, producing letters and emails, working efficiently with our internal systems and maintaining accurate records on our databases and resolving customer queries via phone and email.

Required Knowledge, Skills, and Abilities

• You will have a minimum of 5 GCSE's grades A*-C (or equivalent) including Math and English
• Ability and commitment to deliver excellent customer service skills
• Strong communication skills, both written and verbal.
• Competent IT skills, including Word, Excel and Outlook.
• Ability to work to deadlines and under pressure, at times unsupervised
• Experience of financial services, or a keen interest in it, is desirable