Work with the Customer Service team to ensure that any cancelled/recalled/failed payments are followed up and records in the finance and customer service systems are aligned
Work with the Customer Service team to find a better way of working with Agency collections
Responsible for all finance related processes for the events delegate business
Work with the Events team to set up finance processes for the delegate bookings in the event platform
Work with the Finance Manager and Events team to ensure that the correct VAT rates are allocated to each event before ticket sales go live
Work with the Events team to allocate payments received on a daily basis
Work with the Finance manager on projects to implement other business processes that use card payments
Document processes and key controls and maintain as required, making recommendations for improvement where necessary
Ensure strong financial controls are in place, making improvements where necessary
Reconcile balance sheet accounts on a monthly basis
Backfill for other members of the finance team when required
Assist with system testing where appropriate
Work closely with all members of the Finance team to ensure that processes and procedures are being followed
Assist the Finance Manager and/or other members of the Finance team, with any ad-hoc tasks as and when required
Required Knowledge, Skills, and Abilities
Systems knowledge including Microsoft applications and ideally NetSuite or similar cloud based enterprise solutions
Good knowledge of VAT and sales tax preferably in an international setting
Ability to manage high volume without compromising quality.
Excellent organisational and time management skills with impeccable attention to detail
Excellent communication skills both written and verbal
Excellent administration skills
Strong interpersonal and relationship building skills