To manage accounts, ensuring receipt and chasing of client contributions and council funds
Liaise with Finance to act immediately on setting up accounts and receipt of client funds
Ensure quality checks, identify, and resolve discrepancies, with invoices and timesheets
Ensure payment journals are accurate and uploaded to Sage
Work with colleagues to manage customer relationships and address day to day issues and enquiries, including the management of ceased accounts, in line with Holder preferred communication methods
Recognize where customers may be vulnerable to financial or other abuse and take appropriate action to alert others to ensure they are appropriately safeguarded
Required Knowledge, Skills, and Abilities
Experience of delivering excellent customer services
Ability to use initiative to problem solve issues and to escalate in a timely manner where required
Experience of working in a fast-moving payroll environment and/or with direct responsibility for client accounts
Excellent administrative skills with an ability to organize a wide range of information
IT literate with experience of Microsoft applications and familiarity with finance and payroll software packages
Strong verbal and written communication is essential