Job Description

Work as part of a Rota system, focusing on different areas of administrative support, made up of the following:

• Undertake reception duties, including updating patient’s personal details and organizing follow-up appointments or adding patient to waiting list following standard operational procedures.
• Provide support to unit by ensuring accurate recording of treatment and planning data, organizing and scheduling patient appointments.
• Maintain patient flow by utilizing Patient Flow System.
• Ensure telephone enquiries are dealt with in polite and courteous manner.
• Liaise with Clinical teams to action DNAs following Patient Access Policy.
• Sort, distribute and action incoming mail.
• Book shared rooms as directed by operational leads using generic email.
• Be responsible for stock control in areas of work including ordering supplies as directed by manager.
• Use Medisec and the Christie Web Portal to retrieve missing clinical information as required.
• Maintain accurate patient details in all the patient systems, following the correct procedures to ensure information is up to date for future reference and complies with the Data Protection Act.
• Input departmental statistics using appropriate systems, ensuring submission within given deadlines.
• Ensure patient activity is monitored and recorded in efficient and effective manner.
• Maintain work area in clean, tidy manner at all times ensuring security requirements of office area are met.
• Maintain safe environment for patients, staff and visitor

Required Knowledge, Skills, and Abilities

• In a professional and welcoming manner be first point of contact for patients, careers and visitors coming into the Centre.
• Greet and assist patients with appointment queries, general concerns and signpost to Support and Information as appropriate.
• Provide and receive information using empathy and reassurance skills.
• Liaise with the main Macclesfield Hospital site and between all Christie centres, host sites and community where appropriate.
• Up to date knowledge and understanding of how clinics are currently managed.
• Detailed knowledge of Patient Flow System.
• Knowledge of integrated clinical information systems for collation of data for referrals.
• Data input and radiotherapy completion tasks.
• Where applicable, retrieval of medical documents for clinical information including those from other Trusts.
• Compliance with policies, procedures, rules, regulations and departmental protocols.
• Knowledge of the different patient management systems used within the Centre (including but not limited to PAS, Medway, Mosaiq and EMIS).
• Maintain a professional and courteous manner at all times.
• Manage the reception service as appropriate ensuring that reception desk is covered at all times and all telephone calls are answered.
• Use analytical and personal skills to assess patient situations such as deciding when issues need to be escalated and support provided