Job Description

Responsibilities will include:

• Ensuring that the quality of data coming into our systems is consistent and of a high standard to ensure effective data capture
• Maintaining departmental spreadsheets with accurate, up to date information sourced from a number of systems
• Supporting the Quality and Performance team in the timely production of reports and statistics as required
• Monitoring and maintaining the audit software platform, monitoring non-conformance closure status and producing reports on the progress of outstanding actions
• Maintaining Audit / Inspection Schedule and monitoring systems to ensure such tasks have been undertaken
• Maintaining KPI and Non-Conformance (NC) Logs and monitoring the status of NC’s within the system
• On occasion, taking comprehensive notes during Management / team meetings and produce meeting minutes
• Compiling data on events and incidents on behalf of the Quality and Performance Manager
• Liaising with internal and external stakeholders to ensure that the Quality and Performance information and communications are shared
• Supporting the Quality and Performance Manager in the identification of opportunities for continuous improvement to systems and processes
• Performing any other reasonable adhoc administrative tasks as requested by the Quality & Performance Manager
• Complying with OCS and Client Company standards at all times

Experience required:

Education/Qualifications

• IT Literate - MS Office, competent in the use of Excel, PowerPoint
• Maths and English GCSEs above a grade C, or equivalent

Working experience/Personal attributes

• Demonstrable experience of working in an office administration position - preferably within a Quality or Safety Management environment
• Experience of working with Quality / Safety Management Systems or CAFM (Computer Aided Facilities Management) systems
• Can demonstrate a passion for customer service with a “Can-Do” attitude
• Excellent communication skills, both written & verbal, demonstrating positive body language
• Demonstrable customer-focused thinking, creating a dynamic and productive working environment
• Creative approach to problem solving, often thinking ‘outside the box’ to achieve a positive outcome
• Proactive approach to the working environment with flexibility to adapt to changing demands
• Professional attitude and appearance in line with a corporate environment
• Excellent time management and organisation skills with the ability to multi-task and think on your feet
• Keen eye for detail with the drive to constantly improve
• A resilient and robust nature with the confidence to report hazards or near misses
• An autonomous self-starter who will take ownership of their actions and areas of responsibility

What will you get in return?

• An enhanced pension scheme (above auto enrolment rates) - to save for the future
• Life Assurance – to protect your family should the worst happen
• 25 days holiday, plus 8 bank holidays on top
• Option to purchase additional annual leave
• Private Medical Insurance – to protect you
• Access to 100s of high street discounts
• Financial Wellbeing support - Access to low interest loans
• Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
• Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
• Long Service Awards
• Cycle to work scheme- discounted bicycles
• Access to our Employee Assistance Programme- 24-7 Health & Wellbeing Support

Required Knowledge, Skills, and Abilities

• Demonstrable experience of working in an office administration position - preferably within a Quality or Safety Management environment • Experience of working with Quality / Safety Management Systems or CAFM (Computer Aided Facilities Management) systems • Can demonstrate a passion for customer service with a “Can-Do” attitude • Excellent communication skills, both written & verbal, demonstrating positive body language • Demonstrable customer-focused thinking, creating a dynamic and productive working environment • Creative approach to problem solving, often thinking ‘outside the box’ to achieve a positive outcome • Proactive approach to the working environment with flexibility to adapt to changing demands • Professional attitude and appearance in line with a corporate environment • Excellent time management and organisation skills with the ability to multi-task and think on your feet • Keen eye for detail with the drive to constantly improve • A resilient and robust nature with the confidence to report hazards or near misses • An autonomous self-starter who will take ownership of their actions and areas of responsibility