Job Description

Principle Duties:

These duties include, but are not limited to:

• Entering orders.
• Ensuring all orders are released on schedule and stock is correctly allocated.
• Taking payments and allocating against customer orders and accounts.
• Looking after customer returns, processing replacement orders and arranging credits.
• Shipping and courier communication including:

• Obtaining shipping quotations.
• Tracking and chasing shipments for customers.
• Booking in collections between the warehouse and couriers.

• Covering emails and phone lines in the absence of sales staff. Taking notes and redistributing the workload depending on the nature of the enquiry.
• Identifying and allocating leads and enquiries to the correct department.
• Processing customer applications and verifying the information provided.
• Chasing customer debt and liaising between the accounts and sales department.
• Answer and organise customer enquiries.
• Supporting the sales team in any task which may require assistance.

Required Knowledge, Skills, and Abilities

Experience in administration. Previous customer support experience. Excellent written/verbal English and French. Ability to take initiative and prioritise multiple tasks. Excellent planning and organisation skills. Good level of computer literacy in the following: Word, Excel, Outlook and internet browsers.