Job Description

As the Credit Controller you will be responsible for the following;

• Maintain own set of accounts and ensure collection activity is in line with the current process
• Ensure accurate collection activity is maintained at all times
• Ensuring constant improvement against customer satisfaction measures and internal operational measures with regard to the customer’s issues.
• Proven track record to work without being supervised
• Manage a high-level workload and pick up any ad-hoc projects to support the department
• To manage issues in a timely manner without escalating to team leader
• Assist to resolve customer related issues and complaints, including all customer communications
• Assisting to develop and disseminating appropriate debt information, ensuring outstanding customer queries are thoroughly investigated and escalated through the Credit Control function
• Assisting in the production of reports
• Escalation of non-standard processes

Required Knowledge, Skills, and Abilities

Previous exposure working in a finance environment, numerate, with the ability to understand, interpret and communicate complex accounts and financial reports. Excellent excel skills Previous exposure working within collections Ability to maintain a high level of accuracy whilst meeting deadlines