Job Description

Timely and effective collection of all debts and customer payments

Maintaining regular contact with customers to ensure invoices are clear for payment

Calls made in advance to customers whose debt is due for payment ensuring no queries on invoices and where there are queries, they are resolved

Making regular contact with all customers to ensure invoice due dates are met

Attend meeting at the end of each week to discuss debtor report

Reviewing aged debtors list for overdue accounts

Chasing debts from customers; obtaining overdue amounts without prejudicing customer goodwill

Answering customer queries regarding disputed invoices, arranging for the issuance of credit notes if necessary

Allocating cash receipts against aged debtors

Liaising with sales and operational staff to ensure out-going invoices are correct or to obtain explanations of issues arising

Assessing the credit worthiness of new and existing customer accounts via financial reports, bank references and customer visits

Reducing aged debtors and minimisation of bad debt risk

Reporting to the Office Manager and ultimately to the Finance Director

Assume responsibility for all collection activity, chasing overdue customers for outstanding debt, ensuring payment terms are adhered to and discussing payment plans where applicable

You will be posting cash and reconcile on monthly basis

Provide a weekly aged debtor list for the Office Manager as well as supporting commentary

Required Knowledge, Skills, and Abilities

Ability to establish and maintain good client relationships, both internally and externally at all levels Calm, confident manner to handle potentially uncomfortable conversations Good spoken and written communication skills Previous credit control experience Professional and astute telephone manner Be able to demonstrate tact, effective method of collecting debt. Working to set time frames Ability to work under your own initiative as well as part of finance team Strong IT skills are required including Excel to intermediate level and accounting software programmes Ability to resolve complex debt issues Organised and methodical approach Good negotiations skills Ability to work to strict deadlines Respect for confidential information