Job Description

Key Responsibilities

Motivate and Lead High Performing Credit Control Team

• Maintain and encourage good customer relations at all levels through personal contact and visits
• Take All Steps considered necessary to ensure that the credit control policy is executed at all times
• Operate all established collection procedures within the insurance policy using initiative and flexibility to achieve targets.
• Identify accounts which require special attention and act decisively to resolve disputes /cash flow, including visiting customers' premises as necessary.
• Responsible for the smooth flow of orders released for dispatch to warehouse
• Informing sales managers and or customers if any problem with release of order
• Ensure that all invoices, credits and statements are transmitted to each customer
• Ensure that support and coaching is provided for all team members on a daily basis to maintain and improve the overall performance and monitor the performance of each member of the credit control department and ensure regular training and development of all members is maintained
• To maintain accurate measurement and performance stats
• To Identify accounts which require special attention and act decisively to resolve difficulties consulting management where appropriate
• Set individual targets for each member in the team
• Liaise with other departments regularly to resolve issues that impact on debt collection
• Continue to improve processes and system issues
• Administer the company's disciplinary and grievance policy as necessary
• Manage attendance and time keeping for all staff
• Conduct return to work interviews with staff

Measuring, Reporting and Administration

• Ensure that all polices procedures and systems are used effectively and efficiently on a daily basis
• Conduct regular meetings with all team members that review past performance and set new targets for achievement on a monthly basis (at least once a month)
• Complete ad-hoc job-related tasks as directed by members of the management team
• Prepare monthly analysis of debtors and any other stats required for the AR Collections Manager

Performance Measures

• Customer Satisfaction
• Employee Retention
• Employee satisfaction
• Cash collection targets
• Debtor day targets
• Unallocated cash targets
• Management of performance improvement programme

Skills and Experience

• Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct.
• Drive and enthusiasm to inspire and motivate a team
• Demonstrate ability to deliver challenging financial targets
• Excellent communication skills
• Excellent relationship building skill
• Commercial awareness
• Self-motivated and responsible
• Positive attitude
• Excellent attention to detail
• Competent user of Microsoft Office products and Oracle
• Strong planning & organisation skills
• Highly numerate/literate
• General all-round credit, risk and collections management experience
• Ability to hit the ground running and get stuck in
• SAP experience - specifically post-implementation stabilisation
• Strong analytic and reporting capabilities underpinned by extensive business acumen
• Ability to influence peers, direct teams and motivate employees in change fatigued scenarios
• Capable of building strong relationships in a short period of time across all levels of the business

Required Knowledge, Skills, and Abilities

• Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct. • Drive and enthusiasm to inspire and motivate a team • Demonstrate ability to deliver challenging financial targets • Excellent communication skills • Excellent relationship building skill • Commercial awareness • Self-motivated and responsible • Positive attitude • Excellent attention to detail • Competent user of Microsoft Office products and Oracle • Strong planning & organisation skills • Highly numerate/literate • General all-round credit, risk and collections management experience • Ability to hit the ground running and get stuck in • SAP experience - specifically post-implementation stabilisation • Strong analytic and reporting capabilities underpinned by extensive business acumen • Ability to influence peers, direct teams and motivate employees in change fatigued scenarios • Capable of building strong relationships in a short period of time across all levels of the business