Job Description

Working in our Data and Operations Team you will be responsible for:

• Learning operational process relating to our metering and Data Quality Activities
• Liaise with third party internal departments and customers to develop a working knowledge of the energy industry
• You'll be expected to take the initiative and rise to different challenges each day
• You'll learn vast amounts about the way the energy industry works, but also how a modern, innovative company engages with its customers
• You'll work in a fast paced, target focused environment constantly striving to ensure we're providing the best customer service
• You'll resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones which may influence change to process and customer journeys
• As part of training you will complete a short 6 week period in Customer Support to help you build an understanding of customer needs and your energy knowledge base

We're looking for people willing to invest into the role and the team with the opportunity to progress into further roles in the future.

We want to hire people able to get going quickly, interested in learning new things and comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself in any of these traits, we'd love for you to send us an application

• You relish the idea of self learning and personal development

• You care deeply about how companies treat their customers
• You have excellent communication and writing skills
• You're comfortable with numbers and learning new technology
• You're reliable, energetic and able to prioritise effectively
• You're passionate, resourceful and imaginative
• You're comfortable with rolling up sleeves to get a job done we're a scale-up company, so sometimes we have to play more roles than we would in a larger corporate
• You're comfortable working effectively stakeholders across the business and with third-party agencies
• Your're friendly and personable able to work well within a team and create a positive working environment for own team

Benefits
• Salary - £20,000 - £22,500
• No Weekends
• Overtime Available at Additional Rate
• Holiday - 20 days plus bank holidays
• Pension Plan
• Regular social and team building events!

Required Knowledge, Skills, and Abilities

You relish the idea of self learning and personal development You care deeply about how companies treat their customers You have excellent communication and writing skills You're comfortable with numbers and learning new technology You're reliable, energetic and able to prioritise effectively You're passionate, resourceful and imaginative