£ 13 Per hour
Accountant
Full-time, Contract
Job Description
- Assess and calculate a part billing period due from information supplied and deal with queries in person, on the telephone and in writing.
- Process payments over the phone.
- Tele-chasing customers with outstanding invoices, to collect debt due.
- Trace debtors to establish their current address and obtain payment.
- Negotiate payment arrangements and obtain payments of debts within agreed timescales.
- Work as part of a team to achieve or exceed targets for reducing debt owed to the council.
- Administer the debt accounts accurately, following existing council procedures and policies.
- Update system records ensuring data is accurate and factual.
Required Knowledge, Skills, and Abilities
- Experience of working to tight deadlines in a fast paced, results-focused environment.
- Experience of debt recovery in local government.
- Clear experience of using multiple software systems and standard accounting packages for processing business tasks and information and running related reports.
- Experience of dealing effectively with customers face to face and on the telephone.
- Eye for detail and can think things through.
- Methodical approach to their work.
- Understands internal processes.
- Ability to develop and maintain a positive working climate, good morale and cooperation respecting diverse backgrounds.
- Readiness to identify and implement ways of improving the overall quality, efficiency and effectiveness of their own work, and the work of their team and service.
- Commitment to listen and value customer’s needs, suggestions and feedback whilst recognizing differences amongst customers.
- Ability to make sound judgements on the information available and present it to diverse audiences in a clear and concise manner.
- Good written and verbal communication skills.
- Ability to assist in the implementation of solutions and to learn and use new systems quickly.
Reference no: 110420