£ 1204 Per hour
Accounts Assistant
Full-time, Temporary
Job Description
- Provide customer focused first line support service in response to enquiries within a specified desk to internal and external customers, ensuring enquiries are dealt with quickly and effectively
- Provide an accessible, efficient and professional customer service at all times, contributing to the successful running of the SBSC and a positive perception of its service across the force.
- Promote the reputation of appropriate IT systems to internal customers to facilitate their understanding and use of system, promoting future use and reducing future
- Perform accurate, timely and efficient transactional support and processing so that records are maintained and up to date.
- Provide effective resolution of enquiries, escalating cases where the knowledge database does not provide answers and ensuring involvement of colleagues across the retained HR, Finance or IT business areas as appropriate.
- Respond to enquiries within the parameters of agreed service level agreements (call volumes, call length, call resolution), to ensure targets are met.
- Maintain an understanding of force policies, procedures and strategy across all desk areas, highlighting problems with current practices where appropriate.
- Deal with all enquiries in confidence and act at all times with appropriate discretion.
Required Knowledge, Skills, and Abilities
- A good standard of general education
- Extensive experience in the provision of first line customer service
- Understanding of force procedures relating to the Shared Business Services functions
- Experience of prioritizing conflicting demands and responding appropriately
- Ability to work with minimum supervision
- Strong interpersonal and customer service skills with an ability to build a rapport with callers and promote the SBSC to internal and external stakeholders
- IT literate with good keyboard and data entry skills and a strong attention to detail to ensure accuracy of data.
- Experience of providing administrative services relating to the relevant Shared Business Service functions
- Although not essential, an understanding of, or experience in, working within the police or wider criminal justice sector would be beneficial
- Flexibility and ability to learn new IT systems, policies, procedures and processes across the various Shared Services functions to enable movement between desks to meet demand when required
Reference no: 110930