Job Description

This position is based in Manchester, but some travel to attend meetings throughout the UK may be required. Subsistence and travel costs will be reimbursed.

Responsibilities will include:

• Ensuring that the quality of data coming into our systems is consistent and of a high standard to ensure effective data capture
• Maintaining departmental spreadsheets with accurate, up to date information sourced from a number of systems
• Supporting the Quality and Performance team in the timely production of reports and statistics as required
• Monitoring and maintaining the audit software platform, monitoring non-conformance closure status and producing reports on the progress of outstanding actions
• Maintaining Audit / Inspection Schedule and monitoring systems to ensure such tasks have been undertaken
• Maintaining KPI and Non-Conformance (NC) Logs and monitoring the status of NC’s within the system
• On occasion, taking comprehensive notes during Management / team meetings and produce meeting minutes
• Compiling data on events and incidents on behalf of the Quality and Performance Manager
• Liaising with internal and external stakeholders to ensure that the Quality and Performance information and communications are shared
• Supporting the Quality and Performance Manager in the identification of opportunities for continuous improvement to systems and processes
• Performing any other reasonable adhoc administrative tasks as requested by the Quality & Performance Manager
• Complying with OCS and Client Company standards at all times

Experience required:

Education/Qualifications

• IT Literate - MS Office, competent in the use of Excel, PowerPoint
• Math’s and English GCSEs above a grade C, or equivalent

Required Knowledge, Skills, and Abilities

Demonstrable experience of working in an office administration position - preferably within a Quality or Safety Management environment Experience of working with Quality / Safety Management Systems or CAFM (Computer Aided Facilities Management) systems Can demonstrate a passion for customer service with a “Can-Do” attitude Excellent communication skills, both written & verbal, demonstrating positive body language Demonstrable customer-focused thinking, creating a dynamic and productive working environment Creative approach to problem solving, often thinking ‘outside the box’ to achieve a positive outcome Proactive approach to the working environment with flexibility to adapt to changing demands Professional attitude and appearance in line with a corporate environment Excellent time management and organization skills with the ability to multi-task and think on your feet Keen eye for detail with the drive to constantly improve A resilient and robust nature with the confidence to report hazards or near misses An autonomous self-starter who will take ownership of their actions and areas of responsibility