Job Description

The successful candidate will be responsible for updating external client systems with updates in relation to job activity and providing support to our passionate and driven team!

Duties will include:

• Ensure clear and concise quality updates reflecting true job progression are being used.
• Prioritise numerous competing tasks; continuously monitoring the progress of work whilst communicating any delays to the relevant people.
• Effectively manage a significant workload in a fast-paced environment.
• Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contracts.
• To assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of jobs.
• Ensure any interactions with all customers reflects positively on the company.
• Support with the scheduling of subcontractor work as and when required.
• Support with raising purchase orders within the system for materials for the engineers to complete their jobs in a timely manner ensuring costs and contract thresholds are adhered to.
• Ensure all engineer paperwork is quality checked and uploaded as required.
• Chase missing paperwork from the field team or third-party supply chain.
• Verifying parts have been arranged, ordered or collected by the attending engineer.
• Manage and organise multiple mailboxes.
• Updating internal CAFM system with updates.
• Administrative support for the engineer on-call rota.
• Updating customer systems with required contractual updates.
• Any other administrative work as required.

Required Knowledge, Skills, and Abilities

Experience of working within a facilities management helpdesk is advantageous. Administrative experience essential. Good understanding and experience of Microsoft Office software packages and general IT knowledge. Experience in using CAFM or other management systems.