Job Description

Retail Service/Bodyshop

• Responsible for the full retail process
• Take customer enquiries
• Liaise with relevant departments and the customer to confirm bookings
• Maintain communication with relevant departments to follow up on the progress of work and keep the customer up to date when required
• Offer additional service work
• Responsible for collecting full payment for retail work
• Responsible for all administration related to the process
• Responsible for the handover of the vehicle when the customer collects
• Appraise and record vehicle condition upon handovers, e.g. dents, marks, mileage and fuel etc. on an acceptance note and support with video and charge for any additional damage or over-mileage

Benefits

• Rapid company expansion providing excellent development and career opportunities
• Access to Perk Box – Cinema and gym discounts, free mobile phone insurance and much more
• Great staff rates on car finance
• Friendly and supportive work colleagues and management
• Birthday off after two years and £100 Meal voucher
• Company pension scheme
• Complimentary office treats

Required Knowledge, Skills, and Abilities

Excellent customer service skills Planning and organisation are essential Efficient working style Strong computer literacy skills Previous automotive industry experience would be beneficial but not essential