Job Description

Key Responsibilities

General

Accurate and timely processing of new client and / or new portfolio set ups, including, but not limited to, ongoing fee shapes/structures, reporting pack settings, income preferences/bank account recording and all other applicable data items.

Accurate and timely processing of payment in expectations, covering regular and ad hoc events, including initial fee processing and CITS Administration fees.

Setting up of Direct Debt instructions for new clients in accordance with the Direct Debit Guarantee.

Accurate and timely processing of existing client static data changes, including, but not limited to, change of address, change of bank details, ongoing fee amendments.

Daily interaction with the PULSE, Symphony and Fusion Cash Management systems, ensuring all applicable business cases are processed in line with client instructions, adhering to applicable SLAs and departmental procedures.

Accurate processing of client and portfolio closures ensuring that residual monies are sent out to clients in a timely manner together with relevant reporting and that the records on PULSE are updated appropriately.

Daily monitoring, and escalation where appropriate, of Fusion STP errors and Cash Management errors.

Accurate and timely updating of ‘Intelligent Office (IO)’ or other workflow systems with applicable case details and progress.

Involvement in regular checking, monitoring and the verification of data.

Close liaison with other departments, to ensure all business processes run smoothly and effectively.

Assistance in recording and collating departmental statistics on a daily and monthly basis, where appropriate.

Adherence to and updating of, all departmental procedures.

Participation in the Appraisal and Development Scheme.

To inform Line Manager of areas of concern and issues that may arise.

Demonstrate the Firm’s Business Principles (Client, Excellence, People & Integrity).

Regulatory Responsibilities (Compliance/T&C)

 

Required Knowledge, Skills, and Abilities