Job Description

• Managing multiple outbound campaigns to take ownership for pursuing overdue debt on a portfolio of accounts
• Authorising release of orders where credit limits have been exceeded or accounts have been placed “on stop"
• Requesting credit limit increases if necessary
• Liaise with other departments to resolve queries and disputes causing payment delays
• Weekly account reconciliations
• Working on exceeded credit limit reports and on manual stops reports - ensuring the Credit Control manager is fully aware of any discrepancies
• Completing tasks in a timely manner in accordance with the agreed service levels
• Setting up Direct Debits and discussing alternative routes of payment
• Reducing debtor days on outstanding accounts
• Dealing with high volume inbound and outbound calls, managing the expectations of customers
• Working towards departmental KPI's (AHT, wrap time, quality monitoring)

Required Knowledge, Skills, and Abilities