Job Description

Responsibilities will include but not be limited to:

• Being responsible for new enquiries, and processing all leads as appropriate
• Covering all administration roles
• Providing all-rounder support to the office and covering where needed for holiday/sickness
• Liaising with all departments to ensure that deadlines are met for new orders
• Telephone communications with customers - dealing with queries
• Follow ups with customers
• Organising own-labelling for customers, over-seeing label amends and liaising with the label designers, ensuring that the customer's requirements are met
• Provides necessary data for the Sales Director
• Arrange appointments with clients
• Managing enquiries and posting on social media channels
• Updating website content as required
• Managing promotions via mailing lists, newsletters and blogs
• Maintain and develop existing customer relationships
• Generate new leads and opportunities with key decision makers
• Manage and arrange samples for customers liaising with the laboratory/warehouse.

Required Knowledge, Skills, and Abilities

Excellent communication, clerical and keyboard skills Good organisational skills and excellent attention to detail Be able to multi-task Be a friendly, supportive individual and be able to work within a team A keen sense of customer service The ability to cope with the pressure of deadlines and be self-motivated.