Job Description

Within this position, you’ll also be:

• Handling with all customer queries related to the orders and deliveries in a professional manner
• Assisting sales team members with first line logistics queries
• Setting up new customer accounts
• Maintaining and updating customer contact details in CRM
• Liaising with different departments regarding orders, invoice/payment queries etc.
• Validate contract-reviewed customer orders against
• Entering orders onto order system
• Monitoring order status, reporting and providing feedback to internal and external customers
• Taking ownership of the GRA process from receipt of complaint, through submission of form, receipt, evaluation and quotation of actions needed to repair or replace.
•  Handing off to specialists and ensuring deadlines are met, as defined in the process flowcharts

Required Knowledge, Skills, and Abilities

A background in a similar role in a production/sales environment Experience with CRM systems Experience of diary management Methodical with high attention to detail and accuracy ‘Can do’ attitude willing to be flexible Logistics/export experience (desirable) SAP experience (desirable)