Job Description

This Administration role is based on site in a Depot and is working as part of a small team to assist in the day to day operations and resolving customer queries, tracking and investigating their orders.

The role involves;

• Handling a queue of queries ranging from clients to end customers.
• Using the CRM system to prioritise workload and ensuring a timely response.
• Coordinating thorough investigations into queries and complaints to reach a resolution.
• Using Excel to input Data
• Adhering to company compliance and escalating any discrepancies to the compliance managers.

The client is offering:

• An hourly rate of £8.72p/h
• Ongoing temporary work for approximately 12 weeks
• Full time working hours (39 hours a week) between the hours of 8-6. This will be over 5 days out of the 7 and will include weekend working.
• A safe working environment

Required Knowledge, Skills, and Abilities

Fluent in written and spoken English Use Microsoft Excel to a basic level Have access to the internet at home should Covid-19 guidance require home working at any time. Have experience of end to end case management in a Customer Service setting.