Job Description

The role consists of the processing of quotations, orders and sales invoices for all our business lines. You will need to be flexible in your approach, with an eye for detail, understand the importance for standardised procedures and have a desire to identify and implement process improvements. A need to provide excellent customer service to our internal and external customers is essential.

Additional requirements involve handling calls from our salesforce and customers along with internal sales tasks. This is a demanding role and will require applicants to be organised and accurate in their work, whilst able to meet tight daily deadlines. You will need to rapidly integrate with the existing team and immediate high levels of performance will be required. Sales office experience is advantageous, and a working knowledge of Microsoft Outlook and SAP ERP system would be particularly advantageous.

Key Responsibilities

• Processing of quotations, orders and sales invoices to defined deadlines
• Input, coordinate and manage sales orders, from order through to dispatch and invoicing
• Proactive customer updates to advise of delivery dates and changed order status.
• Investigating and resolving invoice queries, from customers and external suppliers
• Create and follow up quotations within SAP Cloud for Customer in support of the overall sales team targets.
• Handling of office sales calls
• Processing of purchase orders to external suppliers
• 1st line service spares identification of MultiAir equipment

Required Knowledge, Skills, and Abilities

Able to plan, organise and prioritise own workload Ability to make decisions under pressure Good interpersonal and communication skills. Is self motivated and has a flexible attitude Is computer literate – excellent PC skills Be conversant with SAP is desirable for processing of enquiries, quotations and orders. Good administrative skills including time management and accurate record keeping Excellent telephone manner and customer care focus Possess an eye for detail, also the drive and commitment to see any job through to a successful conclusion.