Job Description

Our high -performance culture is a key strength of our business. Above all, we are a team. All functions are inextricably linked therefore having a strong team ethic and excellent communication skills are essential qualities of all of our associates. Character is as important to us as capability. We are very proud of our associates, their enthusiastic team spirit and their focus on providing exceptional customer service.

Here are some of the duties that you will undertake as a Logistics Administrator

• Track and expedite all shipments on a daily basis and working to resolve any delays with Carriers, Freight Forwarders and Customs etc.
• Communicate with key stakeholders providing updates on delays and requesting information to expedite shipments.
• Update the system with all tracking details and save the Proof of Delivery for future reference.
• Responsible for producing accurate and timely reports to support customer and business needs.
• Carry out invoice verification for all shipments, ensuring that the Invoice value matches the standard or the cost quoted.
• Responsible for maintaining an accurate electronic and manual filing system in relation to all Despatch Documentation in line with requirements for HMRC audit.
• Manage shared mailboxes in line with requirements ensuring timely and accurate responses and ensuring the mailbox is accurately categorized and filed appropriately.
• Complete other ad-hoc duties and provide general administrative support to the Supply Team.
   

It would also be a great advantage if you:

• Have worked in an international Logistics environment.
• Have good understanding of the shipping process, ideally working with couriers and shipping agents.
• Hold vocational logistics / export qualifications.
• Proven experience in a customer facing role with strong customer service values.
• Are fluent in a second or third language.

What can we offer in return
This is your chance to join a company operating in a fascinating industry. In return for bringing your skills, knowledge and experience to us, we will help you unlock your full potential by giving you access to the best training and development opportunities.
 

Required Knowledge, Skills, and Abilities

Three years + experience gained within a highly customer focused industry. Excellent communication skills – written and oral. Excellent organisation skills and is able to document, handle, prioritise and deal with a high volume of work. Excellent IT skills to intermediate level with Microsoft Office packages including Word, Excel & Outlook. The ability to work proactively and drive others to achieve results. Strong attention to detail and a tenacity to be accurate. A good standard of education ideally to A level standard as a minimum.