Job Description

Your responsibilities will be

• Recovery of monies owed to clients
• Managing your own portfolio of cases with a value of up to 10,000 EUR you will use your excellent communication skills to contact debtors directly by telephone, gaining their commitment to repay outstanding monies, agreeing appropriate repayment terms and arranging follow up communication to ensure successful recovery
• Communicate regularly with 3rd party debt collectors, legal representatives and/or administrators/receivers.
• Maintaining the day to day relationships with clients, debtors and 3rd parties you will use your knowledge to influence negotiate and provide recommended actions.
• In addition you will assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in house legal team or external parties

The successful candidate will have previous experience in debt collection or proven experience in telephony based service position. You will demonstrate strong communication skills both verbally and in writing and will use these to build relationships with debtors, clients and 3rd parties alike.

Drive, ability to work well under pressure, prioritise and achieve deadlines.

v Strong customer focus
v Sound judgment and ability to assess cost effectiveness of actions
v Ability to assess the situation and identify key factors
v Good communication skills, both on the telephone and in writing
v Ability to prioritise and plan own time well
v Motivated and flexible in approach.
v Co-operates with others to achieve the goals of the team
v Learns quickly and takes responsibility for own development
v Good English language (if not mother language),any other language is an asset

Required Knowledge, Skills, and Abilities

The successful candidate will have previous experience in debt collection or proven experience in telephony based service position. You will demonstrate strong communication skills both verbally and in writing and will use these to build relationships with debtors, clients and 3rd parties alike.