Job Description

As Job Scheduler you will be primarily responsible for organizing and scheduling the onsite engineers' workload and arranging for third party companies to carry out PPM's and calibrations on all different types of medial and laboratory equipment.

Our high-performance culture is a key strength of our business. Above all, we are a team. All functions are inextricably linked therefore having a strong team ethic and excellent communication skills are essential qualities of all of our associates. Character is as important to us as capability. We are very proud of our associates, their enthusiastic team spirit and their focus on providing exceptional customer service.

Here are some of the duties that you will undertake as a job scheduler:

• Efficiently organize and schedule the in-house engineer’s daily workload via the ERP system.
• Work closely with other members of the Supply Team to ensure product moves quickly through the various stages of the engineering process.
• Deal with internal enquiries from various departments and keep them appraised as to the service schedule and lead times.
• Create jobs and coordinate third party engineering services to complete product calibration, PPM and other services and effectively manage the associated documentation and engineer’s reports.
• Chase and expedite various pieces of medical equipment through the job scheduling process and ensure information is up to date and managed effectively to support service delivery.
• Coordinate with technical and operational staff to provide high standards of service delivery.
• Complete other ad-hoc duties and provide general administrative support to the Supply Team.

It would also be a great advantage if you:

• Have prior administrative experience gained within a service support / after sales / technical services environment.
• Have experience of working with ISO 9001 and associated quality management systems.
• Have worked within an electronic / medical device administrative support role.

Are fluent in a second or third language.

Required Knowledge, Skills, and Abilities

A minimum of 1 years administrative experience gained within a highly customer focused industry. Excellent organization skills and is able to document, handle, prioritize and deal with a high volume of work. Excellent IT skills to intermediate level with Microsoft Office packages including Word, Excel & Outlook. The ability to work proactively and drive others to achieve results. Excellent communication skills – written and oral. A good standard of education to A level as a minimum