Job Description

Operations/Administration Manager

Contract Type
Permanent

Salary
£30,000 to £35,000 per annum depending on experience

Job profile
A brilliant opportunity has arisen to join a rapidly growing e-commerce business looking for an operations manager to join their growing team who will help contribute to their ambitious goals based in central London. The successful candidate will be responsible for providing an excellent service to customers and stakeholders ensuring they receive a prompt and courteous service.

Main responsibilities
• Managing one admin assistant, and supporting them in the process of customer orders, organizing returns or exchanges of goods, dealing with customer queries, general administration duties, B to B operational tasks. 
• Liaising with all relevant stakeholders like warehouse, call centre, card processing company on relevant issues, and discussing contracts and KPIs with them. Seeking to make operations function more efficiently, and economically
• Working towards group and individual KPIs and targets 
• Update and generate sales reports and operations reports on a weekly basis
• Present weekly sales and operations reports

Who we are looking for
• Experience of working in an ecommerce environment
• Excellent keyboard skills, and MS Excel skills
• Knowledge of MS Word
• Effective communication skills, and negotiation skills 
• Clear and confident phone handling skills
• The ability to provide a high level of service, sometimes under pressure in a busy environment
• The ability to work flexibly
• A positive and professional approach to workload
• Excellent attention to detail
• Excellent English
• Previous operations experience is desirable but not essential
• Proactive and team player

Language requirement
English is essential

Required Knowledge, Skills, and Abilities

Ability to work in a pressured environment, customer service, Good telephone skills, Good level PC literacy, Team working, Team working, Initiative, Flexible, Self motivated,