Job Description

About the role

As an administrator within one of our service delivery teams, your role will be to deliver a great customer experience and support our HR, Payroll, Finance and Procurement functions to deliver an excellent service.

You will be the first point of contact for our customers and be the face of UK SBS. You could be processing invoices, resolving customer queries via the telephone or internal systems, issuing employment contracts, supporting recruitment administration, answering supplier queries, administering payroll or many other varied tasks. Every task you carry out will be helping us to provide excellent customer service to our customers.

Duties within our service delivery teams may include:

• Processing and resolving requests accurately from our customers and in line with service level agreements
• Investigating and resolving queries from customers and suppliers (which could be in our contact centre)
• Liaising with customers/suppliers by phone, email and via our internal service request system, where follow up is needed
• Prioritising workloads and ensuring tasks are completed to a high standard and on time
• Inputting data accurately into our internal IT systems
• Building and maintaining good relationships with customers and colleagues
• Working collaboratively on cross-team tasks and projects while achieving personal and team objectives
• Proactively looking for ways to improve our processes
• Ensuring that customer and client data is handled securely at all times.

What we offer

UK SBS offer a competitive salary, a generous 28 days annual leave rising to 30 days within 3 years of service, pension scheme and other lifestyle and health care benefits.

Required Knowledge, Skills, and Abilities

To succeed in this role, you must be educated to GCSE level, including Maths and English (or relevant experience) and be IT literate and confident in using Outlook and Microsoft Office. You will demonstrate an ability to follow processes effectively, being able to identify issues that need to be escalated and resolved at a senior level. You will demonstrate a customer focused outlook, recognising the importance of confidentiality. Additionally, you will have the ability to communicate effectively (written and verbally) and build positive relationships with customers and colleagues. Although not essential, previous experience in a contact centre/shared service environment is advantageous.