Job Description

Credit Controller - The Role:

Collect all relevant outstanding debts in a timely manner, ensuring that customer communications are always positive and effective, and to build a mutually beneficial working relationship.

Main role function is credit control – cash collection, reporting and administration support, maintain customer information, produce customer invoicing and invoice backing schedules.

Credit Controller - Key Responsibilities:

• Chasing and collection of customer debt, management of queries on said accounts and updating management of issues where necessary
• Following the customer procedure for authorising of new customers and sites
• Ensuring correct credit application process is followed
• Ensure that the monthly overdue report is compiled in a timely manner
• Ensure that all customer Credit limits are up to date and have the relevant paperwork attached
• Ensure the query log is always up to date
• Management of customers under administration/liquidation including recovery of equipment
• Other targeted KPI’s as agreed at each year’s annual reviews
• Management of your own daily workflow to ensure maximum efficiency and accuracy
• Other duties as required to support the department

Knowledge, Training, Experience, Technical and Personal Skills:

Required:

• Previous experience of working in Credit Control
• Proven ability to work remotely
• Excellent written and verbal communication skills
• Excellent attention to detail
• Ability to handle large amounts of information
• Positive and motivated
• Problem solving and solution focussed ability
• Well organised and self-disciplined with the ability to work quickly and calmly under pressure
• Strong interpersonal skills with the ability to develop effective and positive working relationships within and outside of the department
• Ability to be assertive when necessary
• Must demonstrate high levels of integrity and adopt a professional approach in all interactions – should be transparent, open and honest in all dealings
• Ability to be flexible and adapt to changing situations and / or systems
• Good conflict resolution skills based on a ‘Can do’ attitude
• A flexible attitude to the team’s work, including a willingness to reprioritise and undertake additional tasks if required
• Confident in dealing with customers / suppliers over the phone and on email
• Strong PC and technical knowledge and skills with a good working knowledge of the Microsoft packages including Word, Excel and Teams

Required Knowledge, Skills, and Abilities

Strong PC and technical knowledge and skills with a good working knowledge of the Microsoft packages including Word, Excel and Teams, • Previous experience of working in Credit Control.