Job Description

The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer’s experience, because in every job at Hermes, you will and you can add value.
The administrator role will be dealing with staff both in the office and all drivers coming in and out of the depot, as well as our clients and suppliers.
Responsibilities Include:

• Answering all incoming calls in a professional and timely manner for both Internal and External customers
• Day to day administration
• Assisting the warehouse with admin queries concerning green card enquiries, Client to Client traffic and UPP (unidentified parcels) system work
• Filing, data input, information gathering, resolving queries and word processing

Benefits:

• 24 Days Holiday entitlement + Bank Holidays
• Opt in benefits
• Pension scheme

Required Knowledge, Skills, and Abilities

Excellent telephone manner Good customer service skills Strong communication skills with the ability to communicate at all levels Previous clerical/administration experience Organised and able to work on own initiative Working knowledge of Microsoft Word and Excel Good typing ability Flexible approach to work Good understanding of written and spoken English