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Case Manager
  • Southampton
2 years ago
£ £18,000/annum bonus, life insurance, pension
Administrator
Permanent
Job Description

Your key responsibilities will include:

  • Build strong relationships between Mortgage Consultants, Client Services, and external partners such as lenders and insurers.
  • Provide an outstanding and efficient service to our clients by managing their expectations and keeping them up to date on the progress of their applications.
  • Taking ownership of workloads and striving to deliver on individual and group sales targets.
  • Liaise with Lenders, solicitors, and clients to ensure you can move your mortgage cases through as efficiently as possible.
  • Maintain a high level of accuracy when inputting data.

What is our client looking for?

The ideal candidate will have some experience with administration in an office or a customer service environment. You will have developed excellent written and oral communication skills, basic computer skills, and be used to dealing with inbound customer calls. Full training will be provided so experience within the finance or mortgage industry is not required.

Our client is also looking for a positive individual who works well collaborating with both clients and internal teams, a strong communicator who can build rapport and who is aware of the potential for developing new opportunities in every conversation.


Required Knowledge, Skills, and Abilities
An excellent eye for detail Highly organised and able to prioritise The ability to thrive in a high pressured, fast pace environment. The ability and confidence to deal with clients and resolve issues. Able to complete work to a high standard within agreed service standards. Professional and have an excellent telephone manner Possess the drive and ambition to progress your career Preferably experienced in delivering great customer service

Reference no: 11808

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