Job Description

Workforce Support

• Process apprenticeship and vocational training applications, ensuring adherence to department processes.
• Provide support for learning and development enquiries.
• Process requests for workforce changes, ensuring adherence to the department governance framework.
• Maintain accurate records and spreadsheets.
• Undertake and provide data analysis and reports.
• Support ad-hoc HR activities, e.g. appraisal process, performance monitoring, recruitment procedures.

General Administration

• Ensure compliance with all Data Protection (GDPR) and Display Screen Equipment requirements.
• Exercise discretion when dealing with communications of a personal, confidential or sensitive nature.
• Provide high quality administrative services in relation to correspondence, the sending and receipt of emails (including attachments) and the preparation/checking of reports, including composition of simple communications.
• Respond to routine enquiries, both orally and in writing, on behalf of the department and the organisation where appropriate.
• Undertake research, as requested, ensuring accurate information is provided to managers and deadlines are met.
• General administrative support including scanning, photocopying, filing, minute taking, compiling statistics and checking expenses.
• Arranging meetings as required.
• Carry out key tasks or projects as identified by the Senior Project Officer and Business Support Manager.

Business Information and Systems

• Maintain and access management information systems, to ensure accurate records are maintained.
• Assist in the input and interrogation of electronic information as appropriate.

Corporate and statutory initiatives - equalities / health & safety / sustainability

Be aware of current relevant policies, systems and procedures and Best Practice to provide advice and support within the team, ensure effective compliance and promote awareness. Carry out departmental reviews to identify areas for improvement.
Essential Qualifications

· Relevant formal qualifications (beyond GCSE) and competence in specialist functions as appropriate

Desirable Qualifications

· NVQ level 2 in business studies or the equivalent

Essential Knowledge, Skills and Experience

· High level of skills and experience of using a variety of software for data management, especially the Microsoft Office suite of programmes and Microsoft Excel in particular.

· Ability to handle confidential information sensitively and appropriately.

· Previous experience delivering a wide range of administrative functions.

· Ensuring effective responses are provided to internal and external enquiries in line with agreed corporate standards.

· Ability to communicate effectively at all levels in the organisation and with external contacts.

· Experience of taking notes at meetings.

· Ability to demonstrate effective planning and organisational skills.

· Flexible team player, prepared to undertake a variety of tasks.

· Commitment to understand equalities and Health and Safety matters.

Required Knowledge, Skills, and Abilities