Job Description

What will I be doing?

You will form part of a team contributing to the achievement of Yorkshire Housing’s corporate objectives to deliver excellent services which when measured are top quartile ratings in customer satisfaction, embedding good practice and identifying areas for improvement in our gas services.

Planning and scheduling of compliance works (e.g. Gas Safety checks, unvented cylinder checks etc), ensuring they are efficiently and effectively adhering to all internal policies, processes and procedures. This will involve liaising and coordination with various stakeholders

Ensuring the customer is informed of any changes to scheduling/planning and that alternative options are presented so the property stays compliant at all times. Internally, you will ensure all diaries are up to date with all training, sickness and holiday periods and any other relevant information required for effective planning.

You will produce and present regular and ad-hoc reports on compliance activities and KPI’s ensuring all data is accurate and up to date and presented in an understandable format.

You will also undertake other such duties and responsibilities as would be deemed reasonable with the level of the post. See job profile for further information.

Required Knowledge, Skills, and Abilities

Educated to GCSE level or equivalent in English and Maths Good understanding and experience of repairs scheduling / planning systems. Experience of working in gas compliance (e.g Gas Safety) Be able to produce complex reports using a wide variety of data Great communication skills with the ability to liaise with various business areas Good level of IT Skills and use of Housing systems (Dynamics, Orchard, Servicesoft) What matters most to us is that you own the work you do to achieve impact by delivering results and creating trust with our customers. We want you to be able to do this with pride and passion for Yorkshire Housing. We also want you to have fun along the way! If you have strong organisational skills with plenty of gas compliance knowledge, this could be the perfect opportunity