Job Description

These processes cover the entire colleague lifecycle from start date to the point at which a colleague leaves and this means that as part of your day you might find yourself producing a contract of employment one minute or administering a change of hours, amongst other things, the next. Lots of what you’ll do has an impact on colleague pay so it’s important that you get it right first time and we also do some really important things that aren’t pay affecting such as providing external employment references.

Our colleagues are our customers and they can choose to contact us in a number of ways, currently their preferred method is by phone albeit we also receive a high volume of contact via emails and we’ve got some technological advancement on the horizon which means we’ll soon be introducing additional contact methods. This means this is an office based role, fortunately our office is in a great location in the centre of Manchester.

Our shops open long hours, seven days a week, and whilst we don’t match them we are here more than the standard 9 to 5. This means you’ll work shifts that start at 8am on one day or might not finish until 7pm on another. We tend to work a three week rotating shift pattern either starting at 8am, 9am or 11am and we appreciate that flexibility works both ways. We also work up to one in two Saturday’s although it’s usually no more than one in three – having a day off in the week is a luxury you’ll soon get used to.

We’re looking for somebody to join the team on a full time basis, working 37 hours a week over five days. However, if you’re the right candidate who is flexible within the hours that we’re open, we’d be happy to discuss part time opportunities.

What you need to do…

• Deliver colleague administration and transactional activities aligning to our culture, reputation and values
• Be responsive to this in-house service for the Sainsbury’s Group businesses ensuring that the need to balance an efficient service with process quality is met at all times. Supporting the service delivery for continuous improvement
• Work closely with the Payroll team to ensure that pay impacting changes are completed accurately and in line with business process
• Act as a subject matter expert for any transactional, contractual or procedural actions and queries
• Act as a guardian of high standards of colleague data confidentiality in everything you do
• Contribute towards a culture of continuous improvement within the team whilst striving towards an awareness of industry best practice at all times

Required Knowledge, Skills, and Abilities

You’re a confident communicator and whether writing or talking to the customer you make sure they fully understand what you’re going to do, what will happen next, and why. Paying our colleagues correctly is important to you and you’re confident that, with training, you can explain that doing things another way might be the better option When you say you’re going to do something you do it You’re a team player, sharing expertise and knowledge with fellow team members and are flexible, supporting the wider HR Operations team when needed You have the ability to take the initiative when a problem arises and work through the options to resolution, escalating appropriately when necessary You understand that this role is about HR transactional processes